How to Handle Unhappy Patients

You can teach every member of your team to handle unhappy patients using this tutorial video: “How to Handle Unhappy Patients.”

To view with your full screen, click the full-screen icon below the video. To download a copy of the video transcript, click here.

After you watch the video, please complete the survey below to help us create more training videos. Your success is our highest priority.


Team - Magnifying Glass on Old Paper..

Staff Member Analysis Tool: For a quick analysis of a staff member, select the choice that best describes him or her for these fifteen characteristics. Use this tool to evaluate yourself, as well.

ExecTech Coach

What is ExecTech Coaching?


Are You Working for Peanuts? Drop your least-profitable plans and stop feeling like a monkey.

Mad fight of business people

10 Ways to Manage Your Anger

Create the Practice of Your Dreams

How to Create the Practice of Your Dreams