How to Handle Unhappy Patients
You can teach every member of your team to handle unhappy patients using this tutorial video: “How to Handle Unhappy Patients.”
To view with your full screen, click the full-screen icon 
below the video. To download a copy of the video transcript, click here.
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Staff Member Analysis Tool: For a quick analysis of a staff member, select the choice that best describes him or her for these fifteen characteristics. Use this tool to evaluate yourself, as well.
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